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June 2017

M. Holland Debuts MHX For Enhanced Digital Customer Experience


M. Holland Company, a leading distributor of thermoplastic resin, introduced its MHX digital platform, a unique digital toolbox designed to help M. Holland customers manage their business.

 

MHX (acronym for "M. Holland Experience") is an online platform that gives customers unprecedented access to business and ordering information, including order history, price approximation, weight data, Certificates of Analysis, and more.

 

"As our customers' personal lives are continuously made more convenient by digital experiences, M. Holland is bringing similar levels of connectedness to the professional setting," said Edward Holland, president and CEO of M. Holland. "We take plastics personally, and have designed MHX to be just that—a personal experience between our customers and our company."

 

"What makes MHX unique is how it was designed," said Marc Fern, commercial vice president at M. Holland. "We employed User Centered Design (UCD) techniques, with customers directly involved in its design and testing. We're automating the high-frequency tasks involved in managing transactions, literally putting our customers' business at their fingertips."

 

The initial launch of MHX will deliver:


  • Anytime access to order history
  • Consolidated pricing approximation and weight data
  • Purchase order and sales order information
  • Order tracking, including order status, facility destination, and confirmed delivery dates
  • Order information, such as product details, price, and weight
  • Invoice information
  • Certificates of Analysis
  • Shared visibility with customer service representatives, enhancing communications.

 

"This is just the beginning of an exciting digital journey," added Fern. "We have a large catalog of additional tools and capabilities we'll be adding to the initial MHX platform in the months and years ahead. Our ultimate vision is for MHX to become a seamless connection between M. Holland and our customers and suppliers."

 

MHX is immediately available to M. Holland customers.

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